Gary H Mqh

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Verified Reviewer

WHEN IS A NEW MACHINE £10 VOUCHER WORTHLESS?

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You have purchased a nice new pod machine, and you're ready to place an order via TASSIMO, so you put a few packs in your basket.

The BANNER at the top of the page tells you that you'll get 20% off a £35 spend, and FREE DELIVERY, SO you ADD to your basket, and go to check-out, BUT WAIT, you've got a £10 (new machine) voucher, 1 of 2 in fact, so you apply it...it works BUT ONLY REMOVES about £2 from your total, because of the "20% off £35" offer, an offer that is STANDARD, STANDARD TO ALL, so Tassimo are ACTUALLY penalizing us for buying a NEW MACHINE?...SERIOUSLY TASSIMO?

Oh, BTW

I did phone Tassimo CS, TWICE, ACTUALLY.

On hold for almost 30 minutes the 1st time, I was told "sorry, but you can't use 2 vouchers" this by the SAME person, almost 3 hours apart

I only applied 1 voucher, the 1st "discount" (so not a voucher) was applied at check-out, automatically.

So, like I say...

When is a NEW MACHINES £10 voucher WORTHLESS.

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Pros:
  • Effective easy to operate machines
Cons:
  • As non-compatible
  • Pods are restrictive

Preferred solution: Tassimo should HONOUR the NEW MACHINE £10 VOUCHER over and above AND " deal" it's running.

User's recommendation: THINK... think about the COST and availability of the pods

Karen T Hbu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Edinburgh, Edinburgh

My coffee pod delivered not received

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Tassimo - My coffee pod delivered not received
I ordered Tassimo Ciffee pods On 8/12/22 costing £47.92 with a25% discount I still havent received my coffee &akso on the 12/12/22 the reason being my address is wrong & the courier cant find it My address is 53 ludham Lismore Circus London Nw5 4sf Can you please let them know as the delivery states that I have to return to the seller
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User's recommendation: Take action

Analyssa Tmz
map-marker Vaughan, Ontario

Faulty pods

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Used pods in my package I upset this has happened especially when tassimo pods are sooooo expensive already!!!
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User's recommendation: Non

Eryn Mov
map-marker Wilmington, Delaware

Troubleshoot non-working coffee maker

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Original review Jan 22, 2023
Nonexistent customer service in USA Nonexistent customer service in USA Nonexistent customer service in USA
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User's recommendation: Keurig

DBrizz

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Verified Reviewer
| map-marker Wilmington, Delaware

Troubleshoot non-working coffee maker

I have a Tassimo coffee maker tas 4702 that has been discontinued. I was told that because of th at there was nothing they can do. Obviously the basic technology for all versions is the same and some help should be provided. No help was offered. In fact I was to go away.
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User's recommendation: Keurig

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Middlesbrough, England

Exploding pods

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Tassimo - Exploding pods
Tassimo - Exploding pods - Image 2
I am sick and tired of cleaning up the mess from exploded Costa Americano pods in and around my Tassimo machine. Surely all products have to be fit for purpose these days? It happens randomly, but the last batch of pods has been atrocious. What, if anything, is being done to remedy this? Come on, Tassimo - DO SOMETHING!!
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User's recommendation: BEWARE THE EXPLODING PODS!!

Victor H Ysx

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Verified Reviewer
| map-marker London, England

Missing parcel

The parcel says its been delivered but the picture of the porch is not my address. This courier has serious problems and you should change your courier
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User's recommendation: do not use Evri

les c Jxh

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Verified Reviewer

NO CUSTOMER SERVICE

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Pleased an order 2 weeks ago for over £100 of pods can't get a reply from them either via website email or phone!!!
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Loss:
$100
Pros:
  • Great product
Cons:
  • No customer service failier to supply

User's recommendation: Avoid at all costs great product NO CUSTOMER SERVICE

Maggie Y Hio

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Verified Reviewer

Coffee pod’s

Hi I love my tassimo but unfortunately I’m restricted to buying only americano as all other have sweetened milk I don’t do sugar or sweetener as many others don’t either so please stop with the sweetener so we can try more ok you do it without but it’s rare to get and sugar or sweetener can be added not taken away. Thank you
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Anonymous
map-marker Nottingham, Nottingham

Non delivery of goods

Have not still received order. After being notified that order was received at distributor hub 04/12/2022
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Albert L Wnb

Absolute CrapCompany

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Ordered coffee pods on 28/10/2022,Still not arrived 12 days later .Crap company using crap delivery provider EVRI
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Loss:
$109
Pros:
  • Online shop
Cons:
  • Useless delivery expectations

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

Anonymous
map-marker Falkirk, Falkirk

Still no communication from anyone about missing parcel

My tassimo coffee maker didn't arrive to the right address went to no 16 but not the right address ecru said I was to contact you I was sending the gift for my neice as she's unwell
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Ron B Bfv

Latte macchiato pods the.coffee is awful has the recipe been changed

No matter where I get my pods I no longer get a frothy coffee i bought a new one last week and it is exactly the same not happy at all I believe the pods have been altered at source if this is the case it was a mistake as I will no longer be buying
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Preferred solution: Don’t want refund just need to know what has happened to the presentation of the cup of coffee totally unappealing

Nidhi Sxl
map-marker Kingsbarns, Scotland

I am fed up with wasting time on your hopeless website

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I want to buy some pods for my new maching using the voucher but your website won't allow me to finish the transaction
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User's recommendation: Don't bother

Anonymous
map-marker Stockholm, Stockholm

I want to

I got great customer service to help me solve my problem. He was very helpful and gave me good advice on how to solve the problem. Which was resolved.
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