Tassimo Phone Numbers and Emails

Toll-Free Number:

  • (877) 834-7271
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Tassimo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Tassimo is 8778347271. 50% of customers managed to speak with a real person.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 26 seconds.

  • Be prepared for the call as Tassimo may ask you for the following information to identify you as a customer: address, first and last name or order id.

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Contact Information

Tassimo Website:

Tassimo Help Center:

Other Info (opening hours):

We're available 7 days a Week

Monday - Friday 8am - 10pm EST

Saturday - Sunday 9am - 9pm EST

More contact details

Tassimo Rating Based on 104 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Value for money
Diversity of Products or Services

Rating stats

Rating trend

How Good is Tassimo's Customer Service?

Jadalynn Gyr
Jadalynn Gyr
Feels Disappointed | May 11, 2024

I have been unable to contact TASSIMO customer service. All i want is to be able to talk to a person on the service team. I have tried phoning them but to no avail. I paid my money for the coffee machine and have a couple of questions to ask about the transaction. Please help. My phone no. Is 01302 37****. I live in England.

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Clarke Dzo
Clarke Dzo
Feels Disappointed | Apr 25, 2024

No contact whatsoever unless I paid £1 on line and was then subject to a subscription
This is no answer to a problem.
I have been buying these pods for years and I have 4 machines.. absolutely no after service

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Ellisha Drf
Ellisha Drf
Feels Disappointed | Mar 08, 2024

Added a coupon at checkout band a message came up saying you can't have two discount when I pressed pay. I didn't notice the message at first so pressed pay again. Both times the sale didn't complete. I then noticed the message and removed the coupon from the basket the sale completed. Checking my mails in the morning I had three orders totaling nearly £150. Can't cancel or contact anybody. Rubbish customer service they want your money but no contact.

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Laneshia Taj
Laneshia Taj
Feels Satisfied | Mar 05, 2024

Received wrong order and it was resolved very quickly - received a £10 voucher to spend and total amount of order refunded.

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Betsey Dek
Betsey Dek
Feels Satisfied | Oct 02, 2023

The lady was very helpful

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Rose Wgr
Rose Wgr
Feels Disappointed | Feb 14, 2023

Please stop over pricing your Tassimo pucks or I will have to give up my tassimo machine. :(

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Summary of Tassimo Customer Service Calls

342 TOTAL
CALLS
00:26 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tassimo?

Product/ Service Question:

  • “Recently purchased a Tassimo Coffee machine 4502 and once it descaled, can't get it work.”
  • “Third tassimo we bought that doesn't work and leaks”
  • “My machine does not work”

Shipping and Delivery Question:

  • “Where is my order”
  • “To report a faulty delivery of coffee pods”
  • “Item not delivered to my address”

Request for Information Question:

  • “Help with order”
  • “Questions about products”
  • “Help with my machine”

Payments and Charges Question:

  • “Invoice Breakdown”
  • “Payment refused”
  • “Billing problem”

Account Question:

  • “Cannot reset password”
  • “Account locked”
  • “I registered the Maschine in the wrong country and deleted the account.. I need to stop the deletion process if possible. thank you”

Refund Question:

  • “My refund”

Staff Question:

  • “JI need a service T disc”
  • “Unit will not heat up tried to call no answer Need to get an address to get my unit serviced”

Return/ Replace Question:

  • “Not collected returns”
  • “Filter timer replacement”

Website/ Application Question:

  • “I want to buy some pods for my new maching using the voucher but your website won't allow me to finish the transaction”

Activation/ Cancellation Question:

  • “Cancelled order”

Other Question:

  • “Cannot register with Tassimo online dspite everything havibng been inputted correctly”
  • “Tassimo merchine coffee pods missing”
  • “Ordine”

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