215 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.5

I've had a rash of Maxwell House Morning Blend and Nabob Breakfast pods fail recently. I called Kraft Canada and Tassimo to no avail.

Kraft Canada's consumer relations line won't even pick up and Tassimo identified and acknowledged the issue but has nothing in place to remedy the problem. 'Thanks for telling us. Sorry you didn't keep the receipt from your store. We aren't going to do anything to help.

Bye now!' The most recent box of Nabob pods had 4 of 6 pods fail so far. There is still one in the box unused but I've got three more full packages downstairs and my wife just took one pack to work. And I'm just supposed to eat the cost because I didn't keep my grocery store receipts from a month and a half ago. What a crock!

Maybe a Keurig is in our future. Kraft Heinz Canada can get stuffed also.

I managed some months ago with my original complaint to get a warm body on the phone there and after a while was promised some coupons in the mail. Guess what never came!?

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I have been experiencing same problem with creamer pods, all the coffee/expresso pods work fine. Contacted gevalia/kraft which owns tassimo now.

They refuse to admit to a problem with creamer pods, claim I was only complaint recd.

It appears they may be trying to phase out tassimo product, bed,bath & beyond(where I had purchased two machines) no longer sells the tassimo line, you can get the cappucino pods online, however, no one will stand behind the product. Consumer beware.....gevalia/kraft on my sh_t list

Tassimo Reviews

  1. 47 reviews
  2. 14 reviews
  3. 21 reviews
  4. 6 reviews
  5. 11 reviews
Tassimo reviews