Robin B Hlx

Third tassimo we bought that doesn't work and leaks

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Just bought another Tassimo that doesn't work. Again. It explodes every second pod or so. Clean it and try again. Wasted money buying it and wasting money on pods.
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Loss:
$500
Pros:
  • Convenience
Cons:
  • Does not work

Preferred solution: Someone to tell us how to fix this problem or if it is possible to purchase a new Tassimo that actually works.

Resolved
Rowena S Gxd

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Verified Buyer
| map-marker Chelsea, Royal Kensington And Chelsea

Resolved: Unable to contact company

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Tassimo - Unable to contact company
Tassimo - Unable to contact company - Image 2
Updated by user Feb 24, 2024

Company fixed the issue and I have been provided with apology. The problem was resolved and a full refund was given

Original review Jan 25, 2024
Shipment not received tried to contact company so many times it is impossible. My parcel was delivered to another address but on inquiry it was not received there. Amazon Shipping I am unable to contact as this is a different company to Amazon. My address was correct with post code so now want a refund. Unable to speak to anyone so have to get my bank to give me a refund.
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User's recommendation: Make sure your parcel is delivered to your address.

Rowena S Gxd

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Verified Buyer
| map-marker Chelsea, Royal Kensington And Chelsea

Ordered not delivered

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Tassimo - Ordered not delivered
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Have tried with no avail to contact Tassimo about my delivery which has not been received but paid for. I have had no reply and now have to contact my bank and ask for a refund. The parcel I was told was delivered to the wrong address. I require a credit but finding it very difficult trying to talk to anyone at Tassimo. Rowena Stock . .
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User's recommendation: Useless

Anonymous
map-marker Manchester, England

Trouble using the intensity button

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I am still waiting to get in contact with TASSIMO. All i asked for was their phone number so that i could talk to a member of their customer service team. Surely this is not too much to ask for. I am thoroughly disgusted with the lack of service i have received so far. Has TASSIMO got something to hide?
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User's recommendation: Do not buy from this company.

Robin B Hlx
map-marker Edson, Alberta

Third tassimo we bought that doesn't work and leaks

We just bought another tassimo and every second or third time we use it the pod explodes. Clean it and try again. Sometimes it works sometimes it doesnt.
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jeanette w Cym

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Verified Reviewer

Where is my order

I orderd coffee from tassimo to the value of 47.41 on the 19.4.2024.they said i refused the order but i didn't
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Loss:
$47

Preferred solution: Deliver product or service ordered

Timathy Wre

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Verified Reviewer

Duplication of orders

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I went to place an order today. Initially you refused to accept my email and password, and then I was accepted. Later I tried phoning and you stated you were experiencing technical problems. After placing the,order the basket was still loaded with my order. It appeared not to have been accepted. I placed the order again and once again the basket was still full of all the items I was meant to be ordering. I gave up. Subsequently I have received confirmation of 2 orders. I am unable to find a telephone no on which to contact Tassimo. Rubbish. Rubbish!"!!!
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Preferred solution: Price reduction

User's recommendation: Keep Clear. No number available to contact the company that work for a general complaint

Anonymous
map-marker Manchester, England

Trouble using the intensity button

I am still not able to talk to a member of the TASSIMO customer service team. Why is it so difficult. Have they something to hide? If you cant help me would you please send me their telephone number,in this instance one that will get me through to the right place. I am now losing all patience with this company. If this problem is not solved soon i will have no option but to take the problem to a higher authority. Mrs J WROE. Email jaquiwroe27@***.com
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Anonymous
map-marker Dubendorf, Zurich

Ordine

Malissimo non ho ricevuto l'ordine il corriere suona e se va...,,La prima volta ha lasciato la ricevuto
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Mari M Isv

Disappointed

Ive been buying Kenco cappuccino pods, but saw Costa ones on offer in Asda, so bought loads only to discover that instead of the eight pods there was only five. Totally my fault but disappointing Facepalm
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Preferred solution: Nothing I just wanted a moan

User's recommendation: Check the number of pods before you buy

Eileen D Wbc

Review

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Excellent service. Ordered on Friday 15-3-24 lt was delivered a.m. Sunday 17-3=24. l have ppreviouslybeen able to order flavoured coffees but they are bo longer listed
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Lamarr Esc
map-marker Dublin, Dublin

No answer

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I have problem with my order I try contacted Tassimo many times :( no answer no number no contact. Disappointed
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Anonymous
map-marker Chelsea, Royal Kensington And Chelsea

They were very helpful when I eventually was able to contact them.

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My order which never arrived went to a completely different address. I found it hard to contact anyone about this but eventually got through to a very helpfully person at Tassimo Andrew who was able to refund my order which I then reordered. The story has a happy ending as the refund was given and the follow up order received. I am not sure where the first order went as Amazon Shipping has never given an explanation.
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User's recommendation: Beware of Amazon Shipping

Olga L Zau

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Verified Buyer
|

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Verified Reviewer

Unsatisfied with delivery

Tassimo - Unsatisfied with delivery
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Tassimo - Unsatisfied with delivery - Image 3
Tassimo - Unsatisfied with delivery - Image 4
Very unsatisfied about my Tassimo delivery. Last time my order had been lost, thanks I had refunded the money. This time my order should be delivered in 2 hours slot on Friday to my business address, then extended to another hour, then another.finally the text message said it will be delivered today .. later it said 26 coffee packs were delivered @***.07 through the post box when the business is closed. I tried to contact Tassimo on the phone provided on their website, which does not exist anymore.
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Pros:
  • Good coffee when the machine works
Cons:
  • Delivery

Preferred solution: Price reduction

User's recommendation: Be aware of unreliable delivery

David W Pka

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Verified Reviewer
| map-marker Frinton-On-Sea, Essex

You've changed the ingredients in your milk pods

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Your latte milk pods have changed they no longer keep their froth you have obviously changed the recipe to make more money
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User's recommendation: Milk pods are now rubbish

Anonymous
map-marker Torquay, Torbay

Floating milk solids in my coffees

My machine works fine it's when I've made my morning coffee I've had milk solids floating on the surface this has happened with 2 separate packs of the latte and the café style coffee pods disgusted me enough to never purchase another
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User's recommendation: Decide for yourself

About

Related Companies

The Kraft Heinz Company, Oscar Mayer, Kraft Foods, Ore Ida, Velveeta

Summary

Tassimo Direct is coffee machine brand which was founded by Kraft Foods. They are intended to prepare one-cup servings of such beverages as espresso, hot chocolate, tea, regular coffee, as well as different other drinks. The first Tassimo Hot Beverage System was presented in France in 2004. Currently Tassimo coffee machines are available in such countries as Andorra, Canada, Greece, Germany, Switzerland, Russia, the United States and much more. Tassimo offers 5 different models of single cup coffee makers. The "home-use" T-discs are necessary to prepare beverages. Each disk has a barcode. Having read it, the machine knows brewing time, the amount of water as well as temperature for a specific beverage.

Tassimo reviews and complaints

Tassimo is ranked 455 out of 3355 in Appliances and Electronics category

Area Served

UK

Payment Methods

VISAAmerican ExpressMasterCard

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